Last updated 31 October 2026.
Who publishes the app
Vantora Health Ltd, company number 17337739, publishes the app. Its registered office is 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.
Your clinic and Vantora may each have different responsibilities for the information in the app. Your clinic keeps your medical records and decides how they are used for your care.
Information the app uses
The app uses the following information to provide its functions. Information submitted through your account is linked to that account.
Contact details: your name, email address, phone number and address, in your account, My details and referral forms.
Date of birth, in referral details.
Next of kin, GP and insurance details you choose to add in My details.
Health and fitness information: questionnaires, Vantora Consult answers, recovery programmes, exercise check-ins, your wellbeing journal and wound reviews.
Audio: your voice when you speak to Vantora Consult or record a voice answer.
Photos and videos: wound photos and exercise check-in media you choose to send.
Other content you provide: messages to your clinic, form answers and signatures on consent forms.
Identifiers: your account ID, the links between your account and your clinic's patient records, a push notification token and an installation identifier used by the app-update service.
Diagnostic information: when Vantora Consult runs, the app sends a short status signal containing the step name and the app update ID. Service logs may associate these requests with other connection or account information.
How the information is used
Information is used to let you sign in, connect you with your clinic, send your answers, forms, photos and messages to your clinic, show you your appointments and programmes, and send you notifications. It is not sold, and it is not used for advertising.
Family access
Where your clinic enables Family access, a guardian uses their own sign-in. The clinic must verify and approve access for the specific child. A clinic invitation alone does not approve access.
This uses the guardian's account identifier, the link to the child, verification and consent references, access decisions and their expiry or review dates. The app shows the status of that access and, when approved, the child's permitted appointment details. Access can be withdrawn or expire. It does not automatically give access to the child's full record.
Artificial intelligence
Vantora Consult and voice answers use artificial intelligence (AI) to ask your clinic's questions and to turn what you say into text. The app asks for your permission before it sends anything to the AI service.
To do this, Vantora Health sends the following to Microsoft Azure OpenAI Service, a third-party AI service that processes it for Vantora: your voice while you speak to Vantora Consult or record an answer; the words of your answers, spoken or typed; and your clinic's questions and the answers you have already given in that form. Processing may take place outside your country.
Vantora Consult does not diagnose or give medical advice. It gathers information for your clinician, who reviews it. You check your answers before they are shared with your clinic. It is not for emergencies. If you are seriously unwell, call your local emergency number.
You can say no and type your answers instead. You can withdraw your consent at any time in My account.
Service providers
Microsoft Entra External ID, for sign-in. Microsoft Azure OpenAI Service, for Vantora Consult and voice transcription. Expo, for push notifications and app updates. OpenStreetMap and unpkg, which supply map images and map display software when the app shows a map. Google Cloud, for hosting Kuala Lumpur sites, and Microsoft Azure, for hosting United Arab Emirates sites.
These providers process information only to provide their services. Sign-in, hosting, notification and app-update services also process technical information needed to operate those services.
Where information is processed
Your clinic's information is hosted in the region of the clinic you use. Some service providers, including the AI service, may process information in other countries.
How information is protected
Information is encrypted when it travels between the app and the services it uses. Access to clinic records is controlled by sign-in and by the permissions your clinic sets.
How long information is kept
Your clinic keeps your medical records for as long as it needs to under the rules that apply to it. Your app account is kept while you use it. When you delete your account, your sign-in is removed; information your clinic needs for your care stays in your clinic's records.
Children
A child's use of the app is arranged by their clinic, through Family access with a verified guardian.
No analytics, advertising or tracking
The app contains no tracking, analytics or advertising software and does not track you across other companies' apps or websites.
Deleting your account
In the app, open My account and choose Delete my account to request removal of the account you are using. You are signed out while removal of your sign-in is processed. The request covers connected services in that account's region; an account in another region needs a separate request. Your clinic keeps your medical records. Deleting a guardian's account removes their access, not the child's account or clinic records. More about deleting your account.
Your choices
You can ask about information held about you, ask for it to be corrected or deleted, or raise a privacy concern. Some rights depend on the circumstances and applicable law, and some requests may need to be handled by your clinic. You can also complain to the data protection authority where you live.
Changes to this notice
If this notice changes, the new version is published on this page with a new date.
Contact
Email info@vantorahealth.com. Do not send health information by email.
For help using the app, see Vantora Patient app support. The website privacy notice covers this website.