In the app
- Open the app and sign in.
- Open My account.
- Choose Delete my account, then confirm.
- When the request is received, choose Done to finish and leave the account.
What happens next
Finish the app's confirmation screen to sign out and clear the account details saved on that device. Removal of your sign-in and clinic connections is processed separately. A received request does not mean that removal has finished. Completed deletion cannot be undone.
The request covers the connected services in the region of the account you are using. Middle East and Malaysia accounts are separate. If you have both, request deletion for each account. If the app says a service needs support to finish deletion, contact us using the address below.
Family access
Where Family access is enabled, its Delete my account option removes the guardian's own sign-in and access. It does not delete the child's account or clinic records. To ask about a child's account, contact the clinic.
What your clinic keeps
Your clinics keep your medical records. Deleting your account does not delete them. To ask about your records, contact your clinic.
Without the app
Email us from the address you use for your Vantora account. We will check that the account is yours, delete it and tell you when it is done. Do not include your password or any health information.
See also app support and the privacy notice.