Effective 4 November 2026.
Who is responsible
Vantora Health Ltd, company number 17337739, publishes the app. Its registered office is 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.
The healthcare organisation you work for is the controller of the patient and staff information it uses in Vantora, and decides how that information is used. Vantora provides the app and the platform to that organisation.
Information the app uses
Your staff account: your work email address and account identifier, used to sign you in. Your password goes only to the sign-in service, not to Vantora.
Audio and dictation: consultation recordings and dictation, recorded only when you start a recording. Consultations are recorded only with the patient's agreement.
Notes drafted with AI: transcripts and draft notes, letters and outcomes prepared from your recordings and dictation.
Clinical content: patient information you view or enter, typed notes, tasks and outcomes, and photos such as operation notes, implant stickers and wounds.
Device information: a device label based on the phone's model name, whether it is an iPhone or Android phone, the app version, a remembered-device key and a push notification token. These are used to sign you in on that phone, show that your phone is connected and send you notifications.
Why it is used
To sign you in, show you the patients and work your organisation assigns to you, send your recordings, photos and notes to your organisation's Vantora platform, prepare drafts for you to review, and notify you of new work. Information is not sold and is not used for advertising.
Artificial intelligence
Recordings and dictation you send are transcribed, and draft notes are prepared, using Microsoft Azure OpenAI and Microsoft Azure speech services, third-party AI services that process information for Vantora.
Photos you add, such as theatre operation notes and implant stickers, may also be sent to these AI services to draft notes.
AI drafts stay drafts until a clinician checks and signs them. The app does not make clinical decisions.
Service providers
Microsoft Entra External ID, for staff sign-in. Microsoft Azure OpenAI and Microsoft Azure speech services, for transcription and drafting. Expo, Apple Push Notification service and Google Firebase Cloud Messaging, for push notifications. Expo, for app updates. Google Cloud, for hosting Kuala Lumpur sites, and Microsoft Azure, for hosting United Arab Emirates sites and the app's list of sites.
These providers process information only to provide their services.
Where information is held
Where information is hosted depends on each organisation. We recommend hosting in or near the organisation's own country, for example Google Cloud in Kuala Lumpur or Microsoft Azure in the United Arab Emirates. The organisation's agreement with Vantora sets where its information is held and how any transfer to another country is protected.
Information on your phone
Recordings and photos are kept in the app's private storage until they are sent. Photos taken in the app are not saved to the phone's photo library. Signing out deletes recordings that have not been sent.
How long information is kept
Your organisation's settings and the rules that apply to it decide how long records are kept. Your account stays active until your organisation removes it.
No analytics, advertising or tracking
The app contains no tracking, analytics or advertising software.
Your choices
You can ask for access to information held about you, ask for it to be corrected or deleted, or ask for your account to be removed. Some requests need to be handled by your organisation. You can also complain to the data protection authority where you live.
Changes to this notice
If this notice changes, the new version is published on this page with a new date.
Contact
Email info@vantorahealth.com. Do not send patient information by email.
For help using the app, see Vantora Clinic app support. The website privacy notice covers this website.